Who this policy covers
Gameocean Games (“we”, “us”) publishes mobile games on Google Play and the Apple App Store. This policy applies to our games that link to it and to support communications about those games. Features and services vary by game; the relevant sections apply when a game includes that feature. Other products on this portfolio are outside this policy’s scope.
Information we process
Depending on the features you use, we and our service providers process the following information:
- Account information: account identifiers and the sign-in information you provide, such as an email address or display name, to create and maintain your account.
- Game data: progress, scores, settings and saved-game records to provide gameplay and synchronize cloud saves.
- Device and usage data: device model, operating system, app version, installation identifiers, gameplay events and interactions, to understand use and improve the game.
- Advertising data: advertising identifiers where available, IP address, approximate location derived from IP, and ad views or interactions, to deliver and measure ads and prevent fraud.
- Diagnostics: crash reports, stack traces, device information and associated installation identifiers, to investigate errors and improve stability.
- Purchase data: transaction identifiers, purchase status and entitlement information, to validate or restore purchases. Payment details submitted to Apple or Google are handled under their payment and privacy terms.
- Support messages: your email address and the information or attachments you choose to send, to answer questions and resolve requests.
Advertising, analytics and service providers
Our games use Google AdMob and Unity Ads for advertising, and Firebase Analytics and Firebase Crashlytics for usage analysis and crash reporting. These providers process information as described above and under their own privacy terms. Account, cloud-save and purchase features also involve the providers used by the relevant game and the app store. Information is shared as needed to operate these features, respond to lawful requests, prevent abuse or protect users and our services.
Your choices
Advertising and analytics processing depends on the game, region, device settings and consent choices. Where consent is required, you can decline optional processing or withdraw consent through the available privacy controls. Device settings can restrict tracking or reset/delete advertising identifiers; this does not necessarily remove ads or all technical data collection. You can contact us for help identifying the controls for your game.
Accounts, retention and deletion
Account and cloud-save information is kept while needed to provide your account and saved progress. You can request deletion through the contact page. Uninstalling a game does not itself delete an online account or cloud saves. Purchase, security and support records may need to be retained for legal obligations, resolving disputes or preventing fraud, only for as long as needed for those purposes. Analytics and diagnostics retention depends on the service and its configuration. Contact us for the retention details that apply to a particular game.
Children
Our games are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us with the game name so we can investigate and arrange deletion where appropriate. Regional age and parental-consent requirements may be higher.
Security and international processing
Personal information may be processed in countries other than your own by the service providers involved in operating our games. Those countries may have different data protection laws. No online service or transmission can be guaranteed completely secure. Do not send passwords, full payment-card details or other unnecessary sensitive information in support requests.
Privacy rights and requests
Depending on your location, you may have rights to access, correct, delete or receive a copy of your information, object to or restrict processing, withdraw consent, or complain to a data protection authority. Email us with the game name and your request. We may need to verify that the account belongs to you before acting. We will explain any applicable limitation or information that must be retained.
Changes and contact
We may update this policy as our games, services or requirements change. The date at the top shows the latest update. Questions and privacy requests can be sent to Gameocean Games at krupeshraut.com@gmail.com.